Privacy Policy

Introduction

Shattered Vault Pty Ltd (ABN 12 345 678 901) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with these practices, please do not use our services.

Information We Collect

We may collect information about you in a variety of ways:

• Personal Data: Name, email address, postal address, and other contact information you voluntarily provide when making enquiries or requesting quotes.
• Property Information: Details about your property including address, roof characteristics, current energy usage, and electrical infrastructure relevant to our services.
• Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers collected automatically when you access our website.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To schedule consultations and site assessments
• To process and fulfil service agreements
• To communicate with you about your project and our services
• To improve our website and service offerings
• To send promotional communications (with your consent)
• To comply with legal obligations and protect our rights

Information Sharing

We may share your information in the following circumstances:

• Service Providers: With third parties who assist in operating our business, including installation contractors, payment processors, and IT service providers.
• Business Transfers: In connection with any merger, acquisition, or sale of company assets.
• Legal Requirements: When required by law or to respond to legal process.
• Protection of Rights: To protect the safety, rights, or property of Shattered Vault, our customers, or others.

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. For completed projects, we retain records for seven years to support warranty claims and regulatory compliance.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Shattered Vault Pty Ltd
Level 4, 127 Creek Street
Brisbane QLD 4000
Email: [email protected]